Return / Refund Policy
Return Policy
3D Printed Items
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You may return 3D printed items for a refund or replacement within 14 days of the ship date.
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The item must be returned within the 14-day period.
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Return shipping is the responsibility of the customer.
Laser Engraved Products
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All sales are final on laser engraved products.
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To ensure your satisfaction, we will send you a picture of the final product for your approval.
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You have 48 hours from the time the approval picture is sent to approve or deny the product.
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If we do not receive a response within 48 hours, the item will be considered approved and shipped as a final sale item.
Damaged Laser Engraved Items
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In the rare event that an engraved item is damaged in shipping, you must submit a request for a replacement within 48 hours of the delivery date.
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Please include detailed pictures of the packaging and damaged item with your claim.
Submitting a Return or Replacement Request
To initiate a return or replacement, please contact us with your order number and reason for return.
We appreciate your understanding of our return policy.
Shipping Policy
Shipping Policy
Production Time
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All items are manufactured on demand.
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In most cases, orders are processed and manufactured within 48 hours of the order date.
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Please note that some 3D printed items and larger orders may require additional production time.
Shipping Time
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Orders are typically shipped the following business day after production is complete.
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You will receive tracking information as soon as your order ships.
Shipping Carriers
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We utilize USPS and UPS for our shipping services.
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The shipping carrier used for your order will depend on the size, weight, and destination of your package.
Shipping Rates
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We offer a flat shipping rate of $9.99 for all orders under $99.
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Orders over $99 qualify for free shipping!
Order Tracking
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Once your order ships, you will receive an email with a tracking number.
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You can use this tracking number to monitor the progress of your shipment.
Shipping Delays
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While we strive to ship orders promptly, please be aware that unforeseen circumstances such as weather conditions or carrier delays may occasionally impact delivery times.
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We appreciate your patience and understanding in such situations.
If you have any questions regarding our shipping policy, please don't hesitate to contact us